How to reach us
- support@dizapp.ioResponse within 24 hours
- In the app
- Profile, then HelpFastest response
- FAQ
- Browse answersInstant
Quick answers to the questions we get most.
Account
I can't log in
Reset your password with the Forgot password link on the sign-in screen.
I need to change my phone number
Contact support with your old and new number and we will update it.
I want to delete my account
Go to Profile, then Settings, then Delete account.
Trips
My driver did not show up
Report it from the trip details screen for a full refund.
I need to cancel a trip
Cancel at least 2 hours before departure for a full refund.
The pickup point is wrong
Use in-app chat to coordinate a new point with your driver.
Payments
I have not received my refund
Refunds take 3 to 5 business days to process.
My payment failed
Check your card details, or try a different payment method.
I want to dispute a charge
Contact support with your trip ID and we will review it.
Drivers
I have not received my payout
Payouts are processed weekly, every Sunday.
My verification is stuck
Make sure your WASL, ID and vehicle documents are clear and unexpired.
I want to dispute a rating
Contact support with your trip details and we will review it.