You can delete your Diz account at any time, from inside the app or by email. This page explains both routes, what is removed the moment you confirm, and the few records we are required to keep.
Delete from the app
The fastest route. Deletion runs immediately and cannot be undone.
- Open Diz and sign in.
- Go to Profile, then Settings.
- Tap Delete Account at the bottom of the screen.
- Read the warning and confirm. If the app asks you to sign in again first, do so and repeat the steps.
Delete by email
If you no longer have the app, or you cannot sign in, write to us from the email address or phone number on your account.
We confirm the request with the phone number registered on the account before deleting anything, then delete the account within 30 days and reply when it is done.
What is deleted right away
When you confirm, the following are removed from our systems:
- Your sign-in (phone number, Google or Apple sign-in link). You can no longer sign in, and no one else can sign in as you.
- Your profile: name, photo, phone number, email, gender, date of birth and national ID or Iqama number. If you registered as a driver, a copy of these details stays on your driver registration record. See what we keep, below.
- Your app preferences and settings.
- Your device's push notification registration.
What we are required to keep
Some records must stay, either by Saudi law or to protect other people who used the service:
- Records of completed trips, bookings, payments and wallet transactions you were part of. Accounting rules and the Transport General Authority's WASL requirements set the retention period, which is three years. These records are not linked to a live profile after deletion.
- Your driver registration record and verification documents, if you registered as a driver. The record is kept complete, including the identity details listed above, for the period transport regulations require, and is then deleted.
- A note that the account was deleted, with its moderation status only and none of your identity. If the account was banned for a safety violation, the phone number and ID number stay on a ban list so the account cannot be recreated.
Before you delete
Cancel any open trips or bookings first; deletion does not cancel them for you. Any remaining wallet balance is not refunded automatically, so request a payout or spend it before you delete.
For the full picture of what we collect and why, read our Privacy Policy.